Branch Administration Specialist

Core Branch Administration

We are seeking a Branch Administration Specialist for our Core Branch Administration Team who can combine strong analytic capabilities, database skills and exceptional communication skills to help drive operational efficiency in retail branch locations.   Branch Administration Specialists provide ongoing support to Branch Administration Support Team in creating, distributing and analyzing information, as well as identifying and leading process improvement initiatives to further enhance branch processes.  In addition to standard Branch Administration functions, this Branch Administration Specialist role will have a primary function supporting processes related to the Customer Information Systems (CIS) function.  This position is responsible for the professional administrative work consisting of the quality review, coordination and maintenance of the Bank’s Customer Information System records. The incumbent in the position is responsible for the ongoing support to recognize and prevent future inaccurate, incomplete and/or non-standard CIS records.  To ensure high quality Bank records, this employee will work directly with the host systems and branch network to perform corrections, instruction and oversight.

In this position, you will:

To be considered, you will need:

• • Bachelor’s Degree required, preferably with a financial or business-related specialty
  • 3-5 years related experience in banking, compliance or audit.  
  • Knowledge of banking products/services, policies, procedures and regulations.
  • Proven oral and written communication skills with 2-5 years experience in Technical Writing or procedure design
  • High-level expertise with Microsoft Office suite (Excel, PowerPoint, Visio, and Project) and experience with reporting tools (i.e. Business Objects). Power user of Microsoft Excel and ability to learn Power BI/Power Apps preferred
  • Expertise with large databases and complex programs/macros design
  • Strong organizational, conceptual thinking, and problem-solving skills with strong attention to detail
  • Strong Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
  • Demonstrated ability to build partnerships, foster collaboration and maintain effective working relationships both internally and externally.

Base Salary & Benefits

 Our base salary for this position located in New York City generally ranges between  $57,000.00 and $65,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.