Operations Analyst

Business Operations Mgmt.

We are currently searching for an Operations Analyst to join our dynamic team! The Operations Analyst performs day-to-day back-office operational processes that support retail and commercial banking, mortgage, insurance, and securities. The role also reviews data, monitors SLAs, and identifies trends to support risk mitigation and process efficiency.

In this position, you will:

Process Review and SLA Monitoring

Support monitor SLAs across designated departments and escalate non-compliance when identified.
Support departmental processes review to identify opportunities for efficiency and improvement.

Data Review, Analysis, and Risk Identification

Identify trends, recurring issues, anomalies, and operational risks.
May conduct trend analysis including pattern detection in fraud-related claims.
Escalate findings to leadership.

Reporting, Tracking Tools, and Visualization

Run reports and monitor dashboards to clean up data, enhancing operational visibility
Collaborate with other teams when specialized reporting support is needed.
Prepare presentation materials in slide or dashboard format (PowerPoint, dashboards).

Supervisory Responsibilities:

This job has no supervisory responsibilities.

To be considered, you will need:

Bachelor’s degree required. Minimum of 2 years of related operational or analytical experience.
Knowledge of one or more of the following software’s: Word Processing, Presentations, Spreadsheet, Internet, Internal Business software’s, other related software.
Knowledge of administrative/ office procedures and systems such as word processing, file and record management, transcription, form design, and other office procedures. Also have knowledge of principles and processes for providing customer and personnel services.
Able to demonstrates attention to detail; Applies design principles; Generate creative solutions
Identifies and resolves problems in a timely manner; Develops alternative solutions

Base Salary & Benefits

Our base salary for this position located in New York generally ranges between $45,000.00 and $45,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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