Sr Supervisor - Analytics

Customer & Product Analytics

As Supervisor of Analytics within the Insights, Product, and Marketing (IPM) organization at Popular Bank, you will play a critical role in enhancing Popular Bank’s ability to leverage data by leading a team that provides critical analytics and reporting for the Bank. 

You will help to foster a data-driven culture with a focus on improving customer experience and retention, increasing the ROI of products and marketing campaigns, and enhancing our understanding of customers and prospects. You will have the opportunity to work on a wide range of highly visible projects, partner with multiple stakeholders, and drive change across the Bank. 

This role offers a high degree of latitude and requires proficiency with BI and CRM tools, analytics, and creative problem solving.
 

In this position, you will:

Organizational Leadership

• Represent the Analytics team and the IPM organization in discussions with senior leaders across the Bank and with corporate partners, guiding discussions, finding solutions, and acting as a translator as needed between technical and the business realms
• Manage a small team of analysts and insights professionals, ensuring high quality work and opportunities for professional development for the team
• Lead other projects as required by management
• Guide and mentor your team, and execute your own work across the following areas:

Advanced Analytics 

• Partner with leadership, other business areas, and technology teams to develop and run advanced analytics projects (including customer segmentation, customer / product profitability, pricing optimization, customer lifetime value, churn, etc.) to deliver informed insights for our customers and guide decision making across business lines 
• Understand business context to test useful hypotheses, find meaning in data and apply results to answer specific business questions and needs
• Evaluate performance of advanced analytics solutions and develop processes for solution calibration, as needed

Customer Database & Relationship Management

• Working closely with leadership & IT, support the design and build of new solutions for customer data integrity and structure so data can be fully leveraged for product, marketing, sales and statistical modeling efforts.  
• Partner with IT and other business areas to operationalize advanced analytics solutions and capabilities within customer data pools
• Act as the daily business owner of the customer database 
• Build out the integration of the customer database with Salesforce, build & enhance CRMA dashboards.
• Enhance company data and identify potential third-party data sources as needed to support new analytical models and frameworks; Collaborate with IT to integrate new sources

Reporting and Insights

• Ensure reliable and accurate reporting in support of different business units and support functions across the Bank, based on business needs
• Analyze and report insights from data and reports, helping provide context for critical business decisions 

To be considered, you will need:

• A passion for—and proven success in—the application of data and analytics to real world business problems
• Ability to lead groups and shepherd stakeholders from ideas to initial requirements to execution
• Deep curiosity about work and learning new techniques and methodologies; eagerness to test, fail and learn; self-starter with ability to operate well independently without intensive oversight
• Demonstrated ability to apply statistical and modeling applications to business needs, driving measurable results
• Degree in statistics, math, data science, computer science, or the equivalent in experience 
• At least 7 years of experience with data analysis, mining, and advanced modeling
• Candidates with team leadership and management experience strongly preferred
• Experience with Salesforce, SAP Business Objects, Tableau, and Power BI preferred
   

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Salary Range

Our base salary for this position located in New York generally ranges between $150,000.00 and $165,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.